Each Eolante piece is made to order and carefully personalized using a combination of artisan craftsmanship and modern precision techniques. Our team ensures that every detail — from engraving to finishing — is handled with care to create a piece that feels uniquely yours.
Our artisans typically need 3–7 business days to personalize, assemble, and carefully package your item before it ships.
If production hasn’t started yet; we can usually make small changes. Once crafting has begun, a 50% restocking fee applies to cancellations or major modifications, since each piece is created specifically for you.
Yes. We proudly ship to most countries across the world. Delivery times vary based on your region and the shipping option you select.
Approximate delivery times are:
Once your order ships, you’ll receive an email with a tracking number and a direct link to follow your parcel’s progress in real time.
Delays are rare, but they can happen due to customs or courier issues. Simply contact us at info@eolante.com, and we’ll assist you right away.
You may return or exchange an item within 30 days of delivery if it arrived damaged, defective, or with incorrect personalization details.
Email us at info@eolante.com with your order number, a brief description of the issue, and clear photos or videos if possible. Our support team will guide you through the process.
Yes — but if production has already started, a 50% crafting fee applies, as each piece is made uniquely for you.
If there’s a quality or production issue, we cover the return shipping cost. For non-quality reasons (e.g., change of mind), the customer is responsible for the return postage.
Once your returned item has been received and inspected, your refund will be processed within 3–5 business days to your original payment method.
Use warm water, mild soap, and a soft cloth or brush to gently clean your jewelry. Avoid harsh chemicals, polishing dips, or ultrasonic cleaners. For pearls and delicate stones, wipe with a soft, damp cloth only.
We recommend removing it before swimming, showering, or exercising, as water, chlorine, and sweat can damage finishes and gemstones.
Store each piece in a soft pouch or airtight jewelry box, away from humidity and sunlight. Keeping items separate prevents scratches and tangles.
This is natural for metals like silver. Gently polish it with a non-abrasive jewelry cloth to restore its shine and brilliance.
Yes — you can make your order extra special with our gift options. When checking out, you can add a personalized gift card (available for a small additional cost) and choose from our selection of premium gift boxes, which can be purchased separately. Each Eolante piece is still beautifully presented, but these extras allow you to create a truly memorable unboxing experience.
Absolutely. We offer digital gift cards — perfect for birthdays, anniversaries, or any occasion when you want your loved one to choose their favorite piece
We accept all major credit card.
Our customer care team is always happy to assist you. Please mail us info@eolante.com
For the most beautiful result, choose a photo that feels alive — clear, well-lit, and in focus. Natural daylight works wonders. Avoid filters, shadows, or dark backgrounds that hide important details. Our designers can adjust small imperfections, but the sharper the image, the more emotion your final piece will capture. Supported formats: JPG or PNG.
Each Eolante piece is crafted individually, so we don’t generate digital previews before production. That said, if our team believes your photo needs adjustment or doesn’t fit the layout well, we’ll reach out before engraving to confirm changes with you.
Yes — our team ensures your image is framed perfectly for the chosen design. We remove distractions and align the subject for a balanced look. If you’d like us to include or exclude something (like a background, accessory, or collar), simply leave a note at checkout — we’ll tailor it for you.
If production hasn’t started yet, you can email the new image to info@eolante.com and we’ll update it for you. Once engraving or printing begins, however, the process can’t be reversed — so please double-check before submitting
Don’t worry — our quality team checks every image before production. If we see that the photo may not produce a clear result, we’ll email you right away to suggest alternatives or confirm how you’d like to proceed.
Of course. You can send your photo to info@eolante.com along with the product name. We’ll review it and let you know whether it’s ideal for personalization — or guide you toward small adjustments that will help your keepsake look perfect.
Eolante Tip:
Choose a photo that feels like a memory— bright eyes, natural light, and gentle emotion. That’s how we make your story shine through every personalised creation
Choose a photo that feels like a memory — bright eyes, natural light, and gentle emotion. That’s how we make your story shine through every personalised creation
We constantly update our website to make personalization as smooth as possible. If you notice that a dropdown, engraving field, or photo-upload option isn’t working correctly — or if something doesn’t make sense — please don’t worry. Simply send us the product link and describe what isn’t working by emailing our support team at info@eolante.com. Our team will review it right away and fix it together with you, ensuring your personalized order is completed exactly as you envisioned.
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